Tolling

Parking enforcement officer using a mobile device to issue a citation on a city street

Trusted Tolling Partner

For more than 36 years, Duncan Solutions has been a trusted partner for tolling authorities across the country. We combine deep sector expertise with continuously evolving technology to deliver end-to-end tolling management, from violation processing to customer service and revenue recovery.

Over our history, we have partnered with more than 45 tolling authorities nationwide, increasing tolling revenue by an average of 15% through operational rigor, advanced technology, and a genuine partnership approach.

DMV Lookup

Effective tolling management depends on finding the right vehicle owner – every time. If you can't identify the owner, you lose the revenue permanently. Duncan's DMV lookup solutions navigate the rules, formats, and databases customers navigate rules by state to structure the potentially chaotic DMV databases across the country and strengthen every electronic toll system.

Our ability to navigate technology and adapt to various systems around the country enable us to provide:

35M+ name and address lookups processed annually
Match rates of over 90%
Lookup capability across all 51 DMV jurisdictions
Supports $425M+ in annual revenue recovery+

Image Review Processing

Our expert Image Review team supports tolling customers with reviewing and correcting records where automated processing falls short. The results speak for themselves: we have corrected up to 46% of DMV image errors, recovering more than $11M in billable revenue across 100,000+ corrected records.

Image Review Processing capabilities include:

Web-based access with customized screen layouts
Web-based access with customized screen layouts
Integrated with DMV Lookup
Vehicle Class Mismatch Review
Enhanced Supervisor Review workflows
Image Review Diagnostic
Plate Restriction Validation
State-specific DMV edits, correlation, syntax validation and error reduction

Public-Private Partnership Support

Duncan Solutions assists both public agencies and private companies with joint road, bridge, and tunnel tolling projects. We drive operational success from day one and evolve with you as technology, regulation, and motorist needs change over time. Our P3 support services include:

Traffic & Revenue Analysis

Traffic and revenue studies including collection rates, geographic vehicle breakdown, and commercial vs passenger toll revenue analysis.

Value for Money Consulting

Consultation on Value for Money (VfM) analyses, including financial modeling, risk assessment, and project viability evaluations.

Customer Experience Modernization

Omnichannel customer experience (CX) solution upgrades, including payment enhancements, customer communications, and service optimization initiatives.

Technology That Drives Results

Our tolling technology platform is built to locate, engage, and collect from motorists efficiently, while giving agencies complete visibility into their operations.

Advanced skip tracing searches multiple databases to locate elusive motorists and recover revenue that would otherwise be written off. Integrated email, text message, and outbound call communications, along with 24/7 electronic payment systems and multiple payment options, make it easier for motorists to resolve outstanding balances. The platform also provides technical support for tax intercept and offset programs, remittance management and reporting, and cashless tolling capabilities for both transponder and video-based accounts.

Comprehensive transaction and financial reconciliation, auditing, and delinquent debt and violation support help agencies manage escalating fees, notices, and enforcement sanctions. Configurable account types support personal, commercial, fleet, and other customer categories, while full integration with Customer Service Center (CSC) operations ensures a seamless experience. Robust reporting and analytics provide agencies with the insights needed to monitor performance and maximize revenue recovery.

An Exceptional Customer Experience

We design our technology so that people want to use it — because a better motorist experience means better compliance and stronger revenue outcomes. Our platform delivers:

Multi-channel customer engagement interface built for clarity and ease of use
Bot-driven automation for more efficient, flexible, and cost-effective workflows
A full suite of analytical tools that transform operational data into actionable insight
An adaptable platform designed for long-term investment – scalable and ready for evolving technology
High-performance telephony maximizing contact rates and call velocity

Looking for a Trusted Partner?

From customer service and back-office operations to violation processing and revenue recovery, we help tolling agencies operate more efficiently and serve motorists more effectively.