Solutions :: Collections
Debt Collection Services
Duncan Solutions unlocks the cash flow from backlogged citations and brings in more payments faster. All while reducing your overall debt collection costs. The proof is in the millions of dollars we collect for our customers each year.
We collect more than other parking citation collection agencies because of our unique outbound calling technology, our experienced collection specialists and our comprehensive debt collection system, which includes personal outbound calls. This results in lower program costs and improved revenue recovery.
Services |
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Collecting debts from parking tickets is about more than just revenue—it is essential to enforcing compliance. Our clients routinely see results 30% greater than in-house and competitors' services. Managing the collection of delinquent accounts in-house is a tedious and complex task that devours huge amounts of resources and staff time. Outsourcing your collections to Duncan Solutions cost-effectively unlocks the cash flow from backlogged citations and brings in more payments faster while reducing your collection costs. As an operator of a nationwide licensed collection agency, Duncan Solutions specializes in delivering responsive, ethical and customer-friendly services fully operating within the framework of Fair Debt Collection Protection Act (FDCPA). You can utilize our services as a collection escalation source or as a transparent collection department for handling the total collection function from citation issuance to cash deposit. Our comprehensive collection approach includes outbound calling, inbound call answering, aggressive skip tracing and collection notices. We also offer optional credit bureau reporting, tax intercept, tax offset and other special collection enablers. Duncan’s next-generation collection technology will help you locate debtors and offer alternate methods of payment. |
Features |
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AutoCOLLECT: a combination of technology, sophisticated collection techniques, experienced collectors, user-friendly communication systems, and progressive collector motivation tools. Whether you need a reliable source to handle the mailing of collection notices or a comprehensive call center staffed by our collection specialists, our processes and our people are proven to generate greater returns. We offer a full complement of proven tools, techniques and methodologies to carry out an effective collection program:
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Reports | |
Issuance |
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| Violation Summary | Provides a quantitative summary view of citation activity by violation for a selected period of time. |
| Violation Summary by Area | Provides a quantitative summary view of citation activity by area/beat and violation for a selected period of time. |
| Violation Summary by Officer | Provides a quantitative summary view of citation activity by Officer and violation for a selected period of time. |
| Officer Log | Provides a detail list of citations issued by Officers or by a selected Officer for a selected period of time. |
| Officer Productivity | Provides a quantitative summary of citations by Officer for a selected period of time. |
Processing |
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| Citation Processing Activity | Provides a summary of citation processing activity for a selected period of time. Includes summary counts and dollar value for entry, maintenance, and payments. |
| Citation Aging | Provides a summary of financial data for current month, current quarter, and balance of year and past years. Includes summary values with/without DMV holds and with/ without R/O data for in-state and out-ofstate plates. |
| Citation Aging by Year | Provides a summary of financial data for current year to date, past five years, and aggregate beyond. Includes summary values with/without DMV holds and with/ without R/O data for in-state and out-ofstate plates. |
| Cleared Citations | Provides a detailed view of citations that have been cleared by payment, dismissal, or voiding. |
| Current Open Citations | Provides a detailed view of citations that are currently in open status. |
| Credit Balance | Provides a detailed view of citations with a credit value in balance due. |
| Entered Citations | Provides a detailed list of citations that entered the system over a selected period of time. |
| Summary of Daily Payments Received | Provides a detailed list and summary of payments received. |
| Citation Payment After Activity | Provides a summary of citation payment activity, including those that occurred after issuance of notices or DMV holds. |
| Officer Listing Report | Provides a list of officers that have been loaded to the system for selection during entry of manual citations loaded to the system for selection during entry of manual citations. |
| Hot Sheet Report | Provides a detailed list of all citations for a plate that complies with the hot sheet parameters for a given Agency. |
| Hot Sheet Report (Vehicle Only) | Provides a list of plates without citation detail for a plate that complies with the hot sheet parameters for a given Agency. |
| Citation at Collections | Provides a detailed list of citations sent to bad debt collection. |
| Review Report | Provides a quantitative summary of reported, formal review results from the Review process. |
| Citation Closed Reason | Provides a detailed list or summary view of citations that have been closed by dismissal, voiding, or suspension. |
Exception Reports |
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| Open Citations Without R/O Information | Provides a list of citations without registered owner information. |
| Skeletal Citations Report | Provides a list of payments made on citations where the detailed citation data has not been entered into the system. |
| Citation with R/O but 1st Notice Not Sent | Provides a detailed list of unpaid citations with registered owner data where a first notice has not been sent. |
| Citation with R/O but 2nd Notice Not Sent | Provides a detailed list of unpaid citations with registered owner data where a second notice has not been sent. |
| Suspended Citations | Provides a list of suspended citations by date suspended. |
Processing Specialty Reports |
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| Payment Batch Summary | Provides a summary of batch payments by method of payment for a specified period. |
| DMV Holds Reconciliation | Provides a summary of DMV hold requests and release requests made for a specified period. |
| Outstanding NSF Check Service Fees | Provides a report of NSF fees assessed to on open citation. |
| Out of State Plates Payment | Provides a detailed report of payments made on out-of-state plates. |
| Late Payments | Provides a detailed report of payments made where late fees were applied. |
| Citation R/O Activity Report | Provides a summary of suspensions, extensions, & R/O activity for a specified period. |
| Payments Received Report | Provides a detailed list of payments received for citations, along with an endof- report payment summary. |
| Citation Payments After Collection | Provides a summary & detailed view of citations where payments were made after a citation went to the collection system. |
